Any problems, contact the library right away at (715)232-1215 or Ask a Librarian to chat, text or email. And try some of the fixes below.
Try this First
Try to connect to a different database
If that one works, then there is a probably a problem at the vendor's end with connectivity. Contact the library reference staff with the Ask a Librarian form or call (715)-232-1215 so that librarians can work with the vendor to solve the problem.
Allow Cross-site Scripting
Some computers have security that blocks cross-site scripting. This can be a problem moving from Search@UW to another database.
Check Personal Firewalls or Security Programs
Firewalls work by blocking traffic moving in and out or your home network. Depending upon the firewall you use, the default settings may be very restrictive or permissive. If you install or upgrade a firewall you may suddenly notice that a web resource is unavailable. Fortunately most firewalls allow you to specify what can pass through to your network.
Many problems using remote access from work or another school may need to be resolved with your company's or school's Information Technology staff. Your school or company IT staff will need to contact the library about opening certain ports so that you can have access to the library's databases.